Care and Maintenance

How do I care for my jewellery?

We aim to ensure that your product remains in good condition for years to come. Please consult here for detailed care instructions. Following these guidelines will help preserve the quality and appearance of your item.

Shipping and Delivery

What are your shipping options, and how long will the delivery take?

We use standard shipping. Therefore, you can expect the arrival of your order within 3–7 business days depending on your location. Remote areas may experience slightly longer delivery times.

What are your shipping costs?

Shipping costs will be calculated at checkout based on your delivery address. This value will be displayed on the Summary screen before finalising your order.

Orders over $99 will be eligible for FREE standard shipping.

Do you ship internationally?

Currently, we only offer shipping within Australia (via luveaccessories.com.au) and Canada (via luveaccessories.ca).

More questions about Shipping and Delivery?

For more information about Delivery, please review our Shipping policy available here.

Returns and Exchanges

Can I return a product if I change my mind?

Please review our Returns and Exchanges policy here for full details.

Warranty

Do your products come with a warranty?

Yes, they do. Please review our Warranty policy here for additional details.

Customer Support

How can I contact customer service?

If you haven't found the information you were looking for, need assistance with your order, or simply want to say hello, we'd love to hear from you. Feel free to send us a message using the form available here, and we'll get back to you promptly.