This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from luveaccessories.com.au or luveaccessories.ca (the “Site”).

Collecting Personal Information

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information and Order Information.

Device information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

The device information is collected to load the Site accurately for you, to help us screen for potential risk and fraud, and to perform analytics on Site usage to optimise our Site.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• to provide customer support; and
• In line with the preferences you have shared with us, we will provide you with information or advertising relating to our products or services.

Sharing Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this for the selected currency to remain selected and consistent when browsing our website so that the prices can be converted to your (the visitor) local currency.

email or SMS marketing and notifications

With your consent, we may contact you via email or SMS marketing in the future to tell you about special offers, new products or services, or changes to this privacy policy.

You agree to receive recurring automated marketing messages at the phone number and/or the email address provided. Consent is not a condition of purchase.

Opt into email and/or SMS marketing and notifications occur by entering your phone number and/or email address on the checkout page and initializing a purchase, subscribing via a subscription form, or texting a keyword.

By opting into email and SMS marketing notifications, you agree to the following terms and conditions:

• You understand and agree that consent is not a condition for any purchase.
• You understand and agree that your phone number, name, and purchase information will be shared with our SMS marketing platform.
• You understand and agree that your email address, name, and purchase information will be shared with our email marketing platform.
• You understand and agree that the data collected will be used for sending you notifications (such as abandoned cart reminders) and targeted marketing messages.
• Upon sending the SMS messages, your phone number will be passed to our SMS delivery partner to fulfil the delivery of the message.
• Upon sending the email messages, your email address will be passed to our SMS delivery partner to fulfil the delivery of the message.
• You understand and agree that message and data rates may apply when receiving SMS messages. Additionally, by providing your phone number during checkout and initiating a purchase, subscribing through opt-in forms where a phone number is provided, or texting a keyword phrase, you are giving us consent to send you text messages. These messages can be sent to deliver information about our products, services, and promotions, including abandoned cart reminders. Consent is not a condition of purchase. Messages & data rates may apply. Message frequency varies.

You may opt out of any future contacts from us at any time.  You can do the following by sending us your request here:

• Change/correct any data we have about you.
• Have us delete any personal database information we have about you.
• Express any concern you have about our use of your data.

You understand and agree that other methods of opting out, will not be a reasonable means of opting out.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us here.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.

Last updated: 8 June 2024